NATIONAL CERTIFICATE CUSTOMER SERVICE NQF 4 SKILLS PROGRAMME

Customer service is the process of fulfilling customer needs and expectations by providing excellent quality service which results in satisfied customers. It is much more than providing what the customer wanted and asked for. It includes anticipating customer needs, and meeting those needs with a high quality of service excellence. It is important to make sure your customers receive the best customer care possible.

The main purpose of this assessment is to assess the candidate’s level of competence.

It is assumed that a learner entering a programme leading to this unit standard has literacy, numeracy and communication skills equivalent to NQF Level 4.

  • Delegates must possess a valid PDP license and First Aid Certificate.
  • Delegates should have access to customers.

ENROL NOW

We offer a range of nationally accredited qualifications and courses. Employers, as well as other educational institutions, value these qualifications and courses.

Advantages of Studying with Reyaya Training Academy

We care about Students

We care about education

We care about progress

We care about results