Each person that will successfully achieve this programme will be enable to:
The programme is aligned to good practice in customer relationship building, achieving high levels of customer satisfaction, using effective
Customer retention and service recovery strategies as well as monitoring and improving customer service levels.
It also focuses on appreciating the different dimensions of sustainable tourism to enhance tourism services throughout South Africa. The learner will be able to use a basic knowledge of South Africa and a local region to enhance their performance in a position that contributes to a tourist experience of South Africa. The Knowledge of South Africa contributes to a tourist experience of South Africa and its growing sense of nationhood.
Essentially, this programme is intended to enhance the overall customer service experience, at the same time building service capability across the service industries.
Programme Purpose :
This programme is intended for individuals across service industries that are responsible for providing advance customer service to a diverse range of local and foreign visitors.
Entry Requirements:
It is assumed that a learner will be competent in Communication as NQF level 4 and it is also assumed that the candidate has achieved competence in Basic Customer Service as NQF level 4.
We offer a range of nationally accredited qualifications and courses. Employers, as well as other educational institutions, value these qualifications and courses.
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